Terms & Conditions
When booking an appointment at Elite Tattoo Removal you agree to our Terms & Conditions - Please read the following carefully.
Cancellations
If you wish to book an appointment a booking fee is required. This is non-refundable under any circumstances and is required to secure your booking time and confirm your commitment to attending the appointment. Cancelling your appointment once booked will result in losing your booking fee if you do not wish to transfer it to another treatment.
The patch test is a fixed fee. This is non refundable, and does not go towards your laser treatments. If you are not suitable to continue having laser or choose to not have laser for any reason, under no circumstances is this patch test fee refunded. This fee covers the use of the room, the use of the machine and your practitioners time and expertise.
If while at your patch test we discover you are not suitable but you have booked further treatments, the booking fee for these further treatments can be refunded. This is at the discretion of Elite Tattoo Removal, and only if you are not suitable to continue with the removal - it is not applicable if you change your mind etc in this instance you forfeit your booking fee's.
Making a booking when you are not able to have the treatment and didn't check with us beforehand (under 18, pregnant, breastfeeding, some medical conditions or medications) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited. Clients are expected to do their research and check with us beforehand if they are any of the above, or aren't sure, before booking.
Rescheduling
Rescheduling can be done with ample notice (over 3 days) free of charge one time. The second reschedule will result in 50% of the booking fee being lost even if ample notice is given.
Rescheduling less than 3 days prior will lose the booking fee. If sufficient notice is given (3 days) your full booking fee will roll over to the next available appointment.
Any messages sent outside of working hours will be read during working hours eg emailing at 11.30pm will be counted from 9am the next day.
If a client falls pregnant it is illegal for us to continue with a treatment and this will be pushed back until the client is no longer breast feeding. The booking fee remains in the system until the client is ready and will not be refunded under any circumstances.
Offers
Only one offer can be used at a time, this includes referral deductions - unless otherwise noted or prior agreement has been made. We have the right to refuse offers at any time. If you book before the offer has been announced, you will not be eligible. If you book after the offer has ended, you will not be eligible. If you do not mention the offer or apply the offer code at the time of booking, then you will not be eligible for the offer. If you do not meet these criteria, you will be required to pay full price for the service.
Lateness
Running late puts pressure on the daily schedule. Short appointments are in much higher jeopardy of being completely missed if late so please allow extra time. Please notify us of any lateness as soon as possible to see if we can accommodate. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:
If the time left is sufficient to go ahead then the normal charge applies however we cannot guarantee you will get the full time that would have originally been given to you and we will not make the next client late as this has a knock on effect.
If not enough time would remain to do the treatment the booking fee will be lost and another would need to be paid to book back in.
It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.
Additional Information
Cash or Card payments only.
We do not allow any persons under the age of 18 in the clinic. Please come alone to your appointment.
Deciding last minute to add an additional area to your treatment is not often do-able. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.
It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact.
If you act in a way that is abusive or untoward you will be asked to leave the premises. If this is via message you will be denied entry in future. We reserve the right to refuse custom (even if a top up hasn't been carried out) at any time if any abuse or negative behaviour has occurred, no refunds will be given. Any slanderous or unconfirmed reviews on any public domain will be investigated and legal action may be taken.
Novel Coronavirus (COVID-19) & The Vaccine
The World Health Organisation declared Covid-19 a global pandemic in March 2020, in accordance with this there have been changes to the clinic and the ways in which we work following a risk assessment & in relation to necessary health & safety measures.
All clients must come alone, wearing their own clean mask (NO gloves) with no unnecessary items, but must bring their own drink and blanket etc if they wish as we can no longer provide refreshments or use reusable porous materials. Communal toilets are available to use at the clients' own risk.
All clients must notify us immediately if at any time prior to their appointment (at least 2 weeks) they begin to feel unwell or display any COVID-19 symptoms. Normal cancellation/rescheduling terms & conditions apply. You must be free from any symptoms and at least 2-4 weeks respectively once recovering before returning for a treatment.
You must leave at least 2 weeks either side of the vaccine and any treatment with us (4+ weeks for filler, dissolving, & tattoo removal appointments), this is noted in your confirmation/reminder emails and your pre-treatment forms, it is your responsibility to ensure these do not clash and the same rescheduling terms and conditions apply.
There are reports of adverse reactions to treatment areas post vaccination (mainly dermal filler), whilst there is limited evidence at this stage and these instances are rare, we must stress that the risk is still there and you understand and accept this risk when undergoing a treatment. If you develop an adverse reaction, you must seek medical attention immediately. The possible medication may be oral steroids which can then lessen your immunity if vaccinated. Again, you accept these risks when undergoing any treatment after either having Covid or the Vaccine whilst there is little evidence.
GDPR
EU General Data Protection Regulation. Privacy notice 2018. May 2018.
We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken. At your appointment further contact details, a medical history and consent will be recorded as required by law.
These records are kept private and confidential. You have the right to request to see your forms at any time.
We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.
We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.